Delivery and returns

Delivery

Every order is sent free by registered post. Please allow about 21 working days for delivery.

Gauges are sent from outside the UK. VAT and Duty may be payable on import depending on your country and local laws. ]

If your order has not arrived within 30 working days, please contact us.

Changing your mind: your right to cancel

You can cancel your order for any reason within 14 days of the day you receive it. To cancel, tell us clearly, for example by email to goldenmeangauge@gmail.com. You can use the form below, but you do not have to.

After telling us, please send the items back within 14 days.You pay the cost of returning the items. Please send them to: Golden Mean Gauge Ltd, West Walk Building, 110 Regent Road, Leicester, England, LE1 7LT.

We will refund you within 14 days of receiving the items back, or of receiving proof that you have sent them, whichever is sooner. We refund to the payment method you used. We may reduce the refund if an item has been handled more than you would need to inspect it in a shop.

Faulty or damaged items

If an item arrives faulty, damaged or not as described, please email us within 30 days of delivery with a photograph. We will refund you in full, including any return postage, or replace it if you prefer. This is in addition to your other legal rights.

Cancellation form

If you would like to use a form, copy this into an email:

To Golden Mean Gauge Ltd, goldenmeangauge@gmail.com:
I hereby give notice that I cancel my contract for the sale of the following goods: [list the items]
Ordered on: [date] / Received on: [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]

Who we are

This website is run by Golden Mean Gauge Ltd, a company registered in England and Wales (company number 05631840). Our registered office is West Walk Building, 110 Regent Road, Leicester, England, LE1 7LT. You can email us at goldenmeangauge@gmail.com.